That customer may need to try and exchange those tickets, or attend the rescheduled date. Now, the company is the subject of two class action lawsuits Odds & lines subject to change. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. For your convenience, we will directly add it to your StubHub account once the event is canceled.. Followhim on Twitter at @ProofHearsay. What is your rescheduled or postponed event policy? Farley said refunds should be a piece of cake. When an event is canceled, you will receive a StubHub coupon worth 120 percent of your original order. Your email address will not be published. This may include details from your tickets (so be sure to keep them), or information from the event venue. StubHub is based in San Francisco. Concert "postponed", stub hub wouldn't refund, dispute - reddit See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our. StubHub to refund canceled events after pandemic complaints StubHub updated their policy today. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice| Do Not Sell/Share My Personal Information| Ad Choices Unless you want a refund). SBNation.com. * 21+ (19+ CA-ONT) (18+ NH/WY). The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now, the company said in a statement. Copyright 2023 CBS Interactive Inc. All rights reserved. S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors. Your email address will not be published. There's class action suits, that they violated their fan protect guarantee," Rossman said. Join us for a free, virtual event for International Women's Day on March 8! Need help getting refunds on canceled, postponed events? Here - WPXI However, UPS and retail fees will not be refunded. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. If the event is canceled and not rescheduled, you will get a refund. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. What do I do if my event is cancelled? How do I get my compensation? StubHub said theyd refund canceled tickets, but now theyre taking that back, The Clippers Russell Westbrook experiment is off to a terrible start. Russell Westbrook is being left wide open on offense, and hes still hurting the Clippers. The reason I bought tickets on StubHub was the guarantee. February 16, 2021 March 13, 2020 by Brett Goldberg. The suit says StubHub's "Fan Protect Guarantee" was a key reason customers were willing to pay premium prices and fees fortickets through the $4 billion company. In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. But is StubHub legal? But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. And StubHubs award-winning customer service is on standby to help with any issues or concerns. So Farley filed a credit card dispute against them, and won back his $600. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. Wheres that guaranteed refund? Did you find it helpful? It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. I still printed out the notice of dispute. StubHub to Refund Over 75k Customers for Events Canceled During the This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. Prefer a cash refund instead? Viagogo refused to refund her . pic.twitter.com/onFRrGVh6S. But these are unprecedented times.. September 14, 2021 - Herring Holds StubHub Accountable Over Failure to If your event is canceled and not rescheduled, you'll automatically receive a full refund back to your original method of payment. Early last month, he paid $120 for two seats to the March 20 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. Buyers who attend events during the pandemic agree to comply with COVID-19 verification requirements and health and safety policies as the venue, team, or performer requires. The Wisconsin Department of Agriculture, Trade and Consumer Protection and Wisconsin Department of Justice announced a settlement reached with StubHub, Inc. regarding the company's refusal to pay refunds to Wisconsin consumers for events that were canceled as a result of the COVID-19 pandemic. StubHub will refund your money if an event is cancelled or moved. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Unfortunately, as our complaint alleges, StubHub is breaching its . NO MORE REFUNDS. Unless you want a refund. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . StubHub is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way Feedback Buy sports, concert and theater tickets on StubHub! Simply go to yourStubHub Walletand click the Request cash refund button on the appropriate credit. Why Is Stub Hub Legal - isalegal The company told Marketplace that all of its recent policy changes are intended to be temporary. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. It has shared the following tips: What you can do to prevent the spread of COVID-19 and other respiratory diseases: For statewide and national information on the virus, visit Michigan.gov/Coronavirus or CDC.gov/Coronavirus. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. It depends on where they got those tickets. There is no place on the website that says you have a time limit, but you do. Its no longer giving refunds, just coupons. StubHub - Buy & Sell Concert, Sport & Theatre Tickets Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. If you've purchased tickets, you'll . How to Request a Stubhub Refund [98% Success] - DoNotPay Christian & Small LLP represents a diverse clientele throughout Alabama, the Southeast, and the nation with clients ranging from individuals and closely-held businesses to Fortune 500 corporations. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. Ja Morants allegations of aggression off the court, explained. If sellers had events canceled, StubHub would. The Associated Press. Learn about careers at Cox Media Group. Otherwise you will receive a voucher for 120% of your purchase price. Gametime Guarantee | Gametime [2] "StubHub said they'd refund canceled tickets, but now they're taking that back (StubHub is here for you. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. In part, thats why theres all the angst. Yes Request to speak to a Vivid Seats agent. FORTUNE may receive compensation for some links to products and services on this website. Explain your situation and why you wish to receive a refund. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Marketplace is a division of MPR's 501 (c)(3). Sep 15, 2021, 1:28 PM. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ Instead, theyre offering customers 120% credit for the canceled purchases, according to a letter from the companys president. Stated performance for THIS DATE, THIS EVENT, is canceled. It is your responsibility to check with the venue, team, or performer website to understand all health and safety requirements before you go. The cost of loneliness: Social isolation holds back workers and costs employers billions, Businesses and consumers are borrowing more, despite rising interest rates, Why a Guarneri violin is expected to fetch $10 million at auction. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. StubHubs return policy is called the FanProtect Guarantee. We will process the refund to your original payment method within 5 days. If you have tickets, the first thing to do is decide what you want. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. and click the Request cash refund button on the appropriate credit. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. By attending the event, you assume all risk of exposure to COVID-19. [1] This article is written for use by U.S. residents; if you reside outside of the U.S., certain parts of the user agreement discussed in this article may be inapplicable. Today 3/27 #Stubhub updated their policy for CANCELED events. But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March . Tel: 251.432.1600 5. Our mission to make business better is fueled by readers like you. Now, StubHub customers can't even get their money back, after a change in company policy amid the coronavirus pandemic. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. Thats everything that we can tell you about StubHubs returns and refunds policy! If you can no longer attend the event, you can, Log in to your StubHub account and click or tap Profile then. The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. Payouts delayed for events before COVID-19 shutdowns.

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