Reddit and its partners use cookies and similar technologies to provide you with a better experience. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. Website doesn't work. Press question mark to learn the rest of the keyboard shortcuts. I am trying to buy tickets but it says unable to lock the ticket. I was certainly given the runaround by others who I had dealt with. PDF Ticket & Entry Conditions https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Simply do not try to contact them in any way shape or form.Worst customer service. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Ticketek is selling for the following venues only. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Its a disgrace. means the unforeseen change of the date of an examination that. chevron_left, Availability & type of seating will vary & is set by the venue. You may also wish to resell your tickets if you cannot use them. A copy of the letter requiring Jury Service. Attendance at business meetings and business travel. Youmade an unsuccessful request for annual leave for the date of theBooking. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. Scalping 18. This is not an insurance policy. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. 2023 ProductReview.com.au Pty. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Where you cannot provide evidence that the person affected is within the. Adverse weather with no Government Agency warnings not to travel. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. Can I use a Ticketek gift card or voucher? Sell tickets directly from your Ticketek Account. They agreed I shoudl get a refund, then asked for my account details for the refund. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) The customer service was super helpful and I got the ticket value back and it sold super quickly. Ticketek Australia you're a pathetic poor excuse for a company. Worst website and app I have ever used!!! Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Released a technology that is fully flawed just like the rest of the governing bodies around the world. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). IfYoudid not make reasonable alternative arrangements to Attend theBooking. Any translation of this document from English is for assistance and information only. Anyone has experience getting refunds from them or have advice on what I should do here? The best person in the world. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. Companies can ask for reviews via automatic invitations. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. How insensitive is that. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. If you've forgotten your account details, never fear we also . You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. are the business owner or registered Director, or a member of. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Easy as. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. Safe, Fast and Verified Lost a baby recently? I want an refund, yet there is no way I can get it. Wife tested positive on 13th. To read more about Covid-19 please visit our dedicated page here. Refunds & Exchanges Follow New articles New articles and comments. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. I replied and asked for a direct line or email address to speak to management/no reply since. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Instead I was sent the PDF email after the show. In event of a Refund Application the English language version shall be the basis of settlement. Any vehicle You plan to use during the Booking. Years ago I did a few days temping at Tiketek. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Was given tickets for Ed Sheeran concert as a gift. Doors Open: 5:00pm I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. Fire A report from the fire service and/or police. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. A copy of the letter requiring Jury Service. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Here are 8 tips for writing great reviews. Pleased to meet you, won't you guess my name? Just upload its fucking DEATH CERTIFICATE. Jay Chou tickets | GIANTS Stadium | Ticketek Australia Please also read the General Conditions of Refund. Many of us haven't booked on line since COVID started, The site is worse than I remember. Fuck that, what a joke of an optional extra. A copy of a notice from the examination body, school, college, or university confirming the change of date. Then I looked on Trustpilot at their reviews and really started to worry! This meant that I had to sit & concert was standing room only. Where You have not been physically examined by aDoctor prior to the date of the Booking. Anyone waiting for refunds from Ticketek? Ghosted for 6 months now A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. Safe, Fast and Verified Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? Suncorp Stadium I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. There is not one good review about this dodgy company. What gives? Secure Accounts Widget The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. Don't EVER buy for a friend, NIGHTMARE. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Send them an inquiry many times and they are not answering! Safe, Fast and Verified Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). Confirmation that the document cannot be replaced in time for the Booking. So sorry. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Voluntary relocation or where you are changing employer for a new role. :(, tails, they sent an email saying they has processed the refund. Safe, Fast and Verified What is the Ticketek Marketplace Terms and Conditions for? It's the result of a monopoly. Sick relative? Forcing people to own smart phones is not giving people choice and freedom. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Ticketek Marketplace - Buy and Sell Tickets How do I contact Ticketek? - Ticketek Australia Where You have not been physically examined by a Doctor prior to the date of the Booking. Ive forgotten my password/My password has expired. Our integration means you can list tickets for resale directly from your Ticketek account. Where documents can be replaced in advance of theBookingor on the day. Tixel is a safe ticket marketplace to trade tickets from Ticketek. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Budjerah: 6:00 6:30pm It goes against our guidelines to offer incentives for reviews. I reported the scam to my credit card provider! What can I do if my tickets are lost, damaged or stolen? Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. Why should I buy from Ticketek Marketplace? The following words or phrases have the meaning shown below wherever they appear in bold in this document. A copy of the travel warning from the Government Agency. To apply for a Refund simply click on the link in your booking confirmation email, or click here. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). They rapidly charged my credit card, then didn't provide the tickets. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. A police report or crime number to confirm the theft(Self-declaration not accepted). I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. Can never get a refund on tickets and/or speak to someone within Ticketek. I have contacted your Customer Service team but have not received a response. (Receipt required for Doctors note refund up to 50 or equivalent). As it got closer to Christmas I started to worry, as they were to be presents. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). An incident number or report from the Police or relevant traffic authority. A police report confirming details of the theft. Download the Ticketek App & add your ticket to your wallet now. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. means an unforeseen circumstance completely outside. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. Immediate household persons living together at the same permanent address. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Would I ever get the tickets! Through Fair Trading they claimed they refunded the money to an account that was closed the year before. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. No way to recover tickets. How totally useless. We use dedicated people and clever technology to safeguard our platform. A copy of the notice of failure or disruption of the public transport. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. Find out how we combat fake reviews. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. Just fake a doctors note, cant imagine they review them too carefully. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. They stole my money too. Why is this company even allowed to operate?????? Maisie Peters: 7:00 7:45pm etc. Ticketek Marketplace (marketplace.ticketek.com.au). Stick to Ticketmaster. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. No contact, no reply, nothing.You have stolen money from thousands of people who need it. If enough people do it they'll be investigated. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing.

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