Annual policies cannot be cancelled. Transfer your booking up to the date that the balance for . Currently, there are 33 countries deemed at high risk of coronavirus variants, which includes all of South America, southern Africa, Portugal and the United Arab Emirates, reports Liverpool Echo. If you booked a flight via an online travel agent or a facilitator (i.e. It is possible to do an antigen test. When the authorities and ministries abroad communicate updates and have considerably stepped up the measures already taken, these areas are regarded as affected areas. This programme offers these small-scale entrepreneurs the funds and professional support they need to help recover after the COVID-19 pandemic. Its possible to reserve a seat or check in online via https://www.tuifly.be/en/online-check-in. You'll always find the latest info on the FCDO website and on our 24/7 Travel Alerts page. For holidays departing until May 2022, under Tui's 'free changes' policyyou can change your booking without paying an admin charge for any reason up to 28 days before departure. on your documents match your booking details. If you dont want to travel to an affected area, you can cancel your trip. However, you should wait until you receive the voucher by e-mail. This applies if you or someone in your party tests positive; if you're officially required to self-isolate; if there's a local lockdown in the area you live in and you're unable to travel; or if vaccination, testing or quarantine requirements have changed since you booked and you are therefore no longer able to travel. The TUI Care Foundation has also worked tirelessly since 2020 to support over 560 travel and tourism entrepreneurs during the pandemic with a COVID Relief Fund. You can check the entry conditions of our destination on this page: https://www.tuifly.be/en/corona-measures. Will your flight take place but do you prefer not to travel right now? Here, you'll find info on what you need to do to comply with the entry requirements for the country you're travelling to. In that case the normal cancellation conditions will apply. If you wish to cancel your TUI holiday, please do so by using our 'Manage My Booking' service. Featuring flexible changes, testing partners and a quality guarantee, the TUI Holiday Promise is designed to give you total peace of mind. You can download our menu for your flight at https://www.tuifly.be/en/buyonboard-en. If you are returning from a non-European destination, you are still obliged to fill in the PLF (https://travel.info-coronavirus.be/) digitally when returning to Belgium. Attention: a refund is only possible if you have not yet used the voucher. In case the new flight price is lower than the price of the original booking after changing the flights date and/or destination, the price difference shall not be refunded. The pace of holiday bookings is slowing down after the emergence of the Omicron coronavirus variant, holiday giant Tui has said. Contact your travel agent or call +32 (0) 2 717 86 61 to take out this insurance. At some destinations, an exception is made and testing is not obligatory if you are fully vaccinated or have recovered from COVID-19. If your test before your departure is positive, we advise you to contact your cancellation insurance to discuss the possibilities. If you booked flights with BA before 8 June, you will still be covered by the guarantee and you will be able to either change your flight or cancel and request a voucher for free right up until check-in closes. TUI customers can get a refund, voucher or rebooking if their flight is cancelled (Image: PA). If you have booked one of the following holidays, you have to contact TUI directly (over the phone or through their website). Onboard our planes. TUI, easyJet, Ryanair and Jet2 have different refund policies . Though travel corridors are in place, allowing for quarantine-free travel for Britons, these can change . The refund credit is valid as soon as you receive it and is issued to you if your holiday will no longer be able to go ahead as planned due to . We therefore advise you to check your mailbox regularly. The detailed terms and conditions can be found here. Obviously, there are a number of things you should take into account and you will have to make some adjustments. If the conditions and circumstances do not allow for a normal holiday and we are unable to offer our customer adequate support, we may cancel a trip in spite of the positive travel advice. You can't make an Atol claim for a cancelled flight. Unfortunately, you cannot change the dates of your holiday, as this will be treated as a cancellation of your booking. You may be wondering: Can I cancel or change my TUI holiday booking? Related . You will then need an extra (booster) vaccine. Alternatively, you can choose a voucher, valid until 21 December 2023. Does this option interest you? Did you book a transfer with HolidayTaxis at your destination, but your trip has been cancelled? See Travel Aware page - for travel advice from TUI. Don't travel if you have symptoms of or have tested positive for COVID-19. You can consult the requirements for your destination on our corona measures page: https://www.tui.be/nl/corona-maatregelen-bestemmingen. GBp. TUI allow you to transfer your holiday in the name of another person. If you cancel altogether more than 14 days before your flight is due to depart and want a refund, you will be charged 60 (51) per passenger, per flight. In step 3 of your damage claim file, select other under reason for the cancellation and specify "coronavirus". Analytische cookies helpen ons te begrijpen hoe bezoekers onze website gebruiken, door anoniem gegevens te verzamelen en te rapporteren. In that case, you can first contact your airline to find out whether your flight can still take place, can be postponed or changed. If the price of the new flight is higher than the original amount, you will have to pay the difference. A voucher will only be issued in cases where TUI fly cancelled a flight due to the situation of force majeure caused by the coronavirus. Heres how different airlines measure up. Some countries may impose temperature checks, health certificates, tests, certain nationality requirements and/or specific documents. EU Digital Corona Certificate (proof of vaccination, recovery or negatif test). The issue date and the expiry date of the initially issued voucher will remain applicable. If you are interested in an alternative flight, we will gladly discuss the possibilities with you. On your next flight, TUI fly will offer you the possibility to purchase a limited assortment of snacks and beverages on board. For all flights and holidays up to April 30, 2022, the firm will let you change the . You can request a paper version of your vaccination certificate with your state registration number through the Flemish government's help desk at 078 78 78 50 (available from 9 am to 7 pm on weekdays). Did you book a room in an airport hotel upon arrival/departure through TUI, but your trip has been cancelled? We do not offer trips to all destinations yet, because of the strict entry conditions that are still applicable in several countries (e.g. ATOL protection does not apply to the other holiday and travel services listed on this website. You will then receive the certificate by post a few days later. If you do not have a cancellation insurance or if your insurance does not provide sufficient coverage, you can contact our Customer Services Center. They will likely resell your holiday, while keeping your deposit and cancellation fees, which is quite unfair. If you cant travel for any reason (including testing positive for Covid-19), Wizzair will not offer a refund or fee-free rebooking unless you originally chose the Wizz Flex flight option when booking. This obligation is applicable for the outbound flight as well as the return flight. All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. VeriFLY is an app that checks your COVID-19 health documents before you travel so you can check in online and get through the airport quicker. We are like eBay for travel with the added benefit of secure exchanges and expert customer support. You can use this residual voucher when you book your next flight. As long as you booked a flight for which TUI fly is the operating airline, you would be entitled to a voucher, unless the flight was part of a package holiday. How much will it cost to cancel my TUI holiday? In step 3 of your damage claim file, select other under reason for the cancellation and specify "coronavirus". - Package with flights offered by another airline. Do you want to recover more from your cancelled holiday? Cookie Notice. For any bookings made after 3 August 2022, if you wish to reschedule your holiday, you can take advantage of our fee-free flexible transfer policy if you've booked on a Select Price holiday. if you have to cancel your holiday because you or someone in your party contracts covid in the run-up to the trip, things can be . No entry requirements COVID-19. We ask you to fill in and have with you a medical certificate, this is obligatory. The measures taken by the suppliers can change at any time. For more details visit Booking Conditions. If for medical reasons you cannot wear a mouth mask on the plane, we ask you to take. This tracks your activity using third party cookies. Following hundreds of flight cancellations in May and June, BA has scrapped its generous book with confidence' policy, which allows customers to make fee-free changes and cancellations. By clicking Agree, you give your consent to the installation of all cookies described above. In that case we ask you to contact our TUI fly Customer Service Center: They will gladly make the booking for you. Luckily, SpareFare.net is here to help! This page is updated during office hours. Starting on the issue date, you have one year to book a new trip. Contact our TUI fly Customer Service Center: If you wish to cancel your flight, the normal cancellation conditions apply. Tui last month reported a loss of 2bn (1.8bn) in the first nine months of its financial year after revenues crashed by 98% between April and June, the period of the most intense lockdown . We are closely monitoring the decisions taken by the authorities in the various holiday destinations and are strictly following the travel advice given on the website of the Ministry of Foreign Affairs. SpareFare is a secure online marketplace for buying and selling holidays, flights and hotel reservations. You should take into account a processing time of approximately 6 weeks, due to the large number of requests. In other words, it wont cover you if the FCDO advises against travel without a travel ban in place, or if youre required to self-isolate at home and/or test. The TUI Care Foundation has also worked tirelessly since 2020 to support over 560 travel and tourism entrepreneurs during the pandemic with a COVID Relief Fund. Do you need to get in touch with them urgently? Each passenger has the responsibility to ensure that he/she carries the required travel documents and is aware of the formalities for travel in Belgium and abroad. In order to limit contacts on board to a minimum, we kindly ask you to travel with as little carry-on baggage as possible. This applies to new bookings made between 23 July 2020 and 30 September 2020 for travel between 20 August 2020 and 30 April 2021 using TUI Airways flights for TUI . You need to have the hard copy of the negative test result with you and be able to show it at all times. If you have a TUI All-Risk insurance and if you have booked at trip to an affected area, you are covered for 75% of the cancellation costs. You can find all up-to-date information about changes and cancellations in their FAQ (only available in Dutch or French). When you pay you will be supplied with an ATOL Certificate. a scarf), masks with an exhaust valve or face shields cannot be used as a face mask. not via our website tuifly.be), you can contact them to request reimbursement of the price of your flight. You can already enter the seat number. It pays to book with an airline that offers decent flexibility in its booking policy. If you are unable to present the code, you will be denied access to the plane. In order to guarantee a proper follow-up, VisumCentrale asks that you contact them by e-mail: info@visumcentrale.be. baggage or seat reservations. It states that if you cant travel due to a lockdown travel ban or mandatory hotel quarantine, youll be entitled to a refund for flight(s), even if the flights arent cancelled. Yes, even if you are vaccinated, you have to observe the corona measures during your trip and your stay. The EU Digital COVID certificate (EUDCC) is proof (in digital or paper format) that you have either: Been fully vaccinated at least 14 days before arrival; or. If you select plane, you need to enter the flight number, seat number and date of arrival. Marketing cookies worden gebruikt om bezoekers te volgen wanneer ze verschillende websites bezoeken. We do everything within our power to keep this information up to date, but we count on you to also seek information before your departure. You can contact the TUI Customer Service Center by telephone at +32 (0) 2 717 86 60. You will clearly see what documents are required for your destination! If you want to book this flight, you can contact our TUI fly Customer Service Center: They will gladly make the booking for you. This is because the cancellation rules for these bookings are different. How do I cancel or change my booking and how much will it cost me? Registered in England No: 2830117 ATOL No: 2524 . However, not all policies will help if youre unable to travel for reasons relating to Covid-19. If it becomes necessary to cancel a prepaid or guaranteed reservation, you must cancel the reservation through our Site, contact our Call Center or the property directly by 6:00PM hotel time (4:00pm at some locations) on the arrival date and receive a cancellation number. If we need more details, we will contact you. If you are medically exempt from wearing a face mask and have both of the above-mentioned documents, please report this to one of our TUI employees at the airport before your flight departs. The e-mail will contain all necessary information. The recovery certificate can be requested via MijnGezondheid.be, Mijn burgerprofiel or via the mobile app CovidSafeBe. You will receive a refund within 2 weeks. How much will it cost to change or transfer my TUI holiday? This way we will be able to travel together safely and without worries.We do everything within our power to keep this information up to date,but we count on you to also seek information before your departure. There are several advantages to checking in online! You do not need to contact us. Jet2, easyJet, TUI and Ryan Air have all updated their coronavirus policies after the news of the quarantine hotels. Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. For instance, if you have to cancel your trip due to a COVID-19 infection, up to 100% of the price you paid for your trip will be reimbursed. Britain's biggest holiday company is seeking to reassure prospective customers by offering cover for passengers against coronavirus -related problems. If we already have your payment details, the amount will be refunded automatically through the same channel and you need not do anything. This also applies if, in the seven days before your departure, the government in your destination requires children aged 11 and under to be fully vaccinated and they arent currently invited to receive the vaccine in the UK. This measure applies to all TUI fly flights that had to be/are cancelled due to the coronavirus and for which TUI fly has issued/issues a voucher. Thats why we want to suggest an alternative flight from the TUI fly flight schedule. Now we are stuck as to what to do. If you booked your flight via an independent travel agent, the value of your voucher will equal the amount TUI received from your travel agent for the flights booked. Due to the impact of the coronavirus on our flights and the many questions we have received, waiting times at the TUI fly Customer Service Center may be very long. This means that you can choose to use your voucher to book a flight for this summer 2020, this winter 2020/2021 or even next summer 2021 (as soon as this offer is available). Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. The information on this page is updated during office hours, from Monday to Friday. TUI allows both cancellations and changes. More information is available at https://www.tuifly.be/en/fly-deluxe-en. Note: you have to read the TUI fly COVID-19 statement and sign it online in order to have access to your boarding pass. How to COVID-proof your trip. You will receive a QR code after having completed the form. And all of our holidays are designed to help you Discover Your Smile. Unfortunately, we cant allow you to board the plane if you are not in the possession of the correctly completed and stamped documents. For destinations for which it is not possible to check in online, we ask you to sign the TUI fly COVID-19 statement online and to pick up your boarding pass at the check-in desk at the airport. Certain conditions may apply at some destinations, e.g. Travel insurance can be taken out within 30 days of booking. If you cannot wear a mouth mask on the aircraft for medical reasons, we ask you to take the following measures: We request that you consult the website of the airline concerned to know more about the measures you have to take if you can't wear a face mask on the plane for medical reasons. Changes can be made for any reason, whether you catch Covid-19 or simply dont wish to travel. If we need more details, we will contact you. If you want a refund then contact TUI, but be prepared to wait quite a while for it. Call them at 0902 150 45 (0.75 euros / min). TUI has waived cancellation fees and is offering customers a 20% bonus if they choose to . In this case, the normal cancellation conditions of TUI fly apply as well and you will not receive a voucher. Do you think that TUIs cancellation fees are quite high? You can find all information about the validity of the vaccination certificate on the website of Diplomatie. You can amend your flights without a fee, or cancel and request a full refund if, in the 7 days before departure, the UK government places your destination on the red list and/or enforces hotel quarantine. After you received the voucher, you can submit a request for a refund via https://www.tuifly.be/en/corona-voucher. Other airlines including Wizzair wont allow you to rebook for free even if you test positive for Covid-19, unless you specifically opted for a flexible fare when booking. For more information, consult the website of the Belgian government (https://www.info-coronavirus.be/en/), the website of the Federal Public Service Foreign Affairs (https://diplomatie.belgium.be/en) or the embassy/consulate at your destination. Please take into account that you have to retain or upgrade your insurance products. The TUI customer service representatives will notify you if there are any additional fees. Some destinations already accept a certificated obtained from MijnGezondheid.be, Mijn burgerprofiel or via the mobile app CovidSafeBe as proof of vaccination. If you have a problem using VeriFLY, please check the following: VeriFLY is only available for use on selected routes - please check if you can use it for your journey Example: if your voucher was issued on 01/04/2020, you have until 01/04/2021 to book a new flight. If the price of the new flight is higher, we will adjust it to the original price. Attention: a refund is only possible if you have not yet used the voucher. If you want to cancel your TUI holiday you must pay a termination fee. International travel this summer is looking uncertain (Image . TUI Lakes & Mountains holidays to Switzerland, due to depart on or before 30 June 2021. Our website uses cookies to improve your experience. Youll need to rebook at least 7 days before your travel dates. This way you will always have the most recently updated information. If a TUI holiday is cancelled due to coronavirus, customers are able to change their booking to a . You can find detailed information about the voucher and the conditionshere. If you decide to cancel and request a travel voucher, you have until 30 September 2023 to use it. Ryanairs zero change fees policy only applies to bookings made between 26th December 2021 and 31st January 2022, for flight changes up to 30th September 2022. If this sounds like the better option, read the last section below Can I sell my TUI holiday. If you need assistance you can contact TUI directly. Registered address: Wigmore House, Wigmore Lane, Luton,Bedfordshire,United Kingdom, LU2 9TN, About TUI MyTUI app Cookies Notice Manage Cookie Preferences Privacy Notice Terms & Conditions Credit card fees Media Centre Travel Jobs Affiliates Discover Lakes & Mountains Discover Weddings App Store for Ios Google Play Store Travel Money Holiday Budget Calculator TUI Group document.getElementById("copyRightYear").innerHTML = "© " + new Date().getFullYear() + " TUI Group"; First Choice Holiday Brochures Travel After Brexit Holiday Weather. You dont need to contact us yourself. All TUI fly bookings made before or on 31/08/2021 can change unlimited and free of charge up to 2 hours* before departure, to any other destination or other date that is available at the time of change. VisumCentrale processes each file separately and will try to give you all necessary information as quickly as possible. Yes, the voucher you received remains valid and can be used to book a new flight with TUI fly. The insurance company will make a 75% refund of the cancellation costs. To change a name, passenger, or passenger type (you can correct a spelling error without paying a fee), To change accommodation, departure or destination airport, or to change a flight not operated by TUI Airways. If we already have your payment details, the amount will be refunded automatically through the same channel and you need not do anything. Close, Our top deals tailored to you, straight to your inbox Sign up for offers. To change the names of the passengers on your holiday, you need to contact TUI directly. On the online check-in portal, you can find a list of frequently asked questions and their answers about uploading your documents and what to do in case of problems. Family members and/or friends who drop you off at the airport are requested not to enter the airport building. See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information. Our partners will do everything within their power to help you! If you change your booking, the premium will be deducted from the new travel price. After all, the safety of all our customers and employees is our top priority. To upgrade a service, add on a flight extra, upgrade a room type or board basis, To change duration, the time of a TUI Airways flight or to travel on an earlier date than planned. Service on board has been adjusted so as to maximally limit contact. Jet2 has flexibility baked into its general terms and conditions. For Morocco: +212 5 22 63 46 00 (local tariff), For France: 0899 190 043 (max. Hun doel is advertenties weergeven die zijn toegesneden op en relevant zijn voor de individuele gebruiker. Thanks to our partner you can easily book a private transfer from your home to the airport. Send your cancellation to admin@holidaytaxis.com or, in case of an emergency, call them at +44 1273 828 200. If you do not receive an ATOL Certificate then the booking will not be ATOL protected.

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