Then it tells me it can help me better if I sign in. I am an Official Xfinity Employee. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. How much notice do you need to give Comcast to cancel? The channel and its live streaming world news is available . How to report a downed wire if I'm not a customer? It may be used in setting the FCC's priorities for regulating companies like Comcast. My thinking, if I were to do this at my house would be that that 1.) Thanks. Jacksonville, Florida Area. and our If you receive overhead electric service, your electric system con- sists of the following: 1. Throughout our history, DISH has always put customers first. I do apologize once again for the delay on our end and sincerely appreciate all your patience! This website is using a security service to protect itself from online attacks. Thank you for bringing this issue to our attention. -ATTU-verseCare. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Click the direct message icon, 2. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Occasionally there is a mix up and Comcast forgets to bury the drop. Who is responsible for cable line from pole to house? https://corporate.comcast.com/stories/meet-our-digital-care-team. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. Press question mark to learn the rest of the keyboard shortcuts. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. the chances of Comcast having their act together enough to even . Thank you so much Anthony for sending us over those details and the Modmail. How to Reach a Real Person at Comcast/Xfinity. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. In the 'To' line, type "Xfinity Support" there. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Find an Xfinity Location Check the status and hours of locations near you. I called on 7/20/21 to report this issue and no-one has been to fix the wires. I am extremely frustrated this issue has not been of the upmost importance to your company. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Voting closed 14. Report it as a hazard to your local PD, maybe they have a better contact. If you have questions about your services, we're here to answer them. The ground around your car may be energized. Asking on behalf of my place of business. How do I know if my home is wired for Comcast? It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. We're sorry that didn't solve your issue. if the line is damaged, to reconnect service they'd probably be running a new line anyways. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago I'll bring it to the attention of a board admin, I know that doesn't do you any good now. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. Its important that you dont exit the vehicle unless youre in imminent danger. I also appreciate you taking a moment out of your day to reach back out to our team! New comments cannot be posted and votes cannot be cast. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Cloudflare Ray ID: 7a2ad44e3df86ef8 For immediate assistance, check out the Xfinity Assistant. 70% of power outages are caused by major weather. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. Where on your property are the lines down on and would you consider them a safety hazard as of now? Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Say "No account." It is to be expected when weather conditions are severe. Report an issue Select Chat. The tree and the cable are both on the grass verge next to my property. For immediate assistance, check out the Xfinity Assistant. Select Start Troubleshooting to begin your modem restart. You will need to contact a tree trimming service yourself. Thanks! Where or how can I report this? Archived post. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages Report it online using Xfinity Assistant. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. Companies respond better when others are watching. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. Please help before someone gets hurt. I am a bot, and this action was performed automatically. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. Tips in case of an outage What if my power is out? Don't touch a downed power line or other equipment. Do not send the firewall logs as an attachment. Please contact the moderators of this subreddit if you have any questions or concerns. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. A recent storm brought down a tree which took down one of the above ground cables by my house. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. We truly appreciate you taking the time to reach out to let us know about a downed wire. Yes, Comcast will come to your house to install the cable lines and equipment to your home. For immediate assistance, check out the Xfinity Assistant. You can contact 811 to get utility lines marked. Thank you for reaching out to our forums community, its great we can connect this way! Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Comcast Xfinity problems in the last 24 hours. Click Continue. How do I report this? Performance & security by Cloudflare. I suspect it's an old wire). The wires at my rental property are on the ground. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. I would like to report down wires in my back yard for the second time. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Make sure you are signed in with your Xfinity credentials. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. Here is a list of frequently requested telephone numbers: Cable. My electric company has been out already and have told me that it is Comcast's issue. Call 800.288.2020. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Report or View Outages; Other Contacts; General, Business, Landlord, . We have made changes to keep employees safe so response and call times may be longer than usual. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. Click the "New message" (pencil and paper) icon, 3. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Provide your account info and say, Line is down., Dont have AT&T service? I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. Youve reached the best place and perfect person to help with virtually all of your account needs! Please call this number (855) 307-4896 to set up your service. You can email the site owner to let them know you were blocked. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. A: Cable and phone wires dont carry current, so its safe to remove them. I have a downed wire in the middle of the street. Privacy Policy. Step 1: Inquiry. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Let us know if you find downed or uncovered wires or cables in your area. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. To confirm, are the wires in question still low-hanging by chance? Please send us a direct message to "Xfinity Support" with your full name and address. Hope this helps you out. Id give them a ring. Call BGE at 1-877-778-2222 to report any downed electrical lines. Make the report to that person.. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Thank you! Electric Lines that run from the utility pole to your residence. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. Then, call PG&E at 1-800-743-5000. An official employee, such as myself or whoever is first available, will respond. 1 6 Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. STAY AWAY from downed power lines. Report downed power lines at 713-207-2222. Welcome to the Xfinity community! Then, to let us know why you're calling, say Line is down.. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? X | `>`. For immediate assistance, check out the Xfinity Assistant. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. This post was marked as solved. Select Restart Modem to begin troubleshooting. In the top right corner, you'll see a little chat icon near the bell icon. Please send us a PM with your first and last name, as well as house numbers to your service address. I don't have AT&T, or a landline. Immediately Call Emergency Services. Our team can assist with getting those downed wires raised. Sound the horn, roll down your window and call for help. Cookie Notice For your safety, do not touch or move the downed line. Get in touch with Comcast Business. It has been severed months ago and left hanging. An official employee, such as myself or whoever is first available, will respond. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. Then it thanks me for signing in. Thank you so much for contacting our Xfinity Support Team over Reddit. Cookie Notice There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. 3.) If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Click to reveal While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Comcast Xfinity Outage Map. There may be a 60 day notice cancellation fee for your service. Call 911, which will get the FD out to asses the wire (s). Usually 911 dispatch has unlisted numbers for utilities. You have to sign up for gig service and sign a 2 year contract first. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Store Locator Status Center Check for outages and troubleshoot your services. Can you direct message us your name and address, please? Choose the option that best describes your situation. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Can you please send us a Modmail message with your first and last name and full address? The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. I hope youre having a great week so far! Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Thanks! Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Should you experience further issues, please create a new post. To qualify for the credit, customers must: 1. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Write your 17-digit account number on the "For" line of your check or money order. . to Call your mayor's office. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Dial 333 to get connected to a customer service representative. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. When should we expect this to be corrected? I have a downed line in my front yard. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. If you absolutely need to have it removed, consult with an electrician before doing so. Verizon Business customers. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. The tubing will start to shrink almost right away. Scroll down and select Manage Internet. It's a hazard to pedestrians and vehicles! Our community is your official source on Reddit for help with Xfinity services. . Hello @user_300363 and thank you! In order to get started can you please send me a Modmail message with your full name and service address? Responsible . If the IP address resides on the Comcast network. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! I hate to hear this has been your experience and would love to investigate this for you! Thanks. I need someone to come out and fix it. #iworkforComcast A drop-down list appears. If the center conductor of the cable is solid copper, it carries it quite well. Privacy Policy. When asked if you want to order new service, say "No." If you are experiencing problems with Comcast Xfinity, please submit a report below. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. Asking on behalf of my place of business. Comcast does not do tree trimming. We have made changes to keep employees safe so response and call times may be longer than usual. For more information, please see our Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). Reddit and its partners use cookies and similar technologies to provide you with a better experience. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. What to expect: Your complaint will be posted online in a public database. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I have called multiple times but I don't have an account so it won't let me through to talk to someone. Please contact the moderators of this subreddit if you have any questions or concerns. Include the words "Firewall Investigation" in the subject line. Thank you for reaching out to the Digital Care Team. If you have questions about your services, we're here to answer them. Ask for the Comcast liason. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Enter another ZIP to see info from a different area. How to report a downed wire if I'm not a customer? Our team can help get that line raised. I really appreciate you being a member of the Comcast Family! Scan this QR code to download the app now. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? You may have to enter a lot of personal information to get connected, including your ZIP code. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. For more information, please see our Discussion. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? 5. and our There appears to be no other way to contact comcast/xfinity. This post was marked as closed. They have been hanging very low for over a year. 1. Call us anytime at. Press Enter to send it. How do I report an above ground cable down? Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Stay at least 35ft away from any downed wires during cleanup and other activities. If you have questions about your services, we're here to answer them. Stay put and call 911. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 Who do you call for a downed cable line? A coaxial cable is capable of carrying current. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! How do I get Comcast to come deal with this? A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Hello saftek and welcome, Sky News is a British free-to-air television news channel and organisation. It's not the power line and I don't think it's the regular cable either because there's no service outage. How do I report a downed telephone line? Talk to Us. A drop-down list appears. This website wants shut There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. If youve got a free afternoon, you can run the cable yourself and save some money. Do what's best for your business. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive.

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