In any customer service and sales type role, the ability to say no to a customer in a professional and even educational manner is extremely important. All Qantas employees are required to pass a security check. You have provided a good definition of what being professional means to you. DELTA LEASING LLC Anchorage, AK. If you've already created your profile, you can sign in and access your application and personal information to update if necessary. To gauge how you think on your feet while providing great customer service, your interviewer is posing this tricky scenario to you. Assesment Day - Involvled a introduction to the company and its values. Work life balance is great. Describe a difficult situation and how you overcame it: /Another two forms of the same question are also asked to test you. As an Agent Team Member, you will receive. When you apply for a job, you'll provide us with confidential information about yourself. It will redirect you to the airline's official page. Did you develop an action plan with them? what was the resolution?. Ways to check-in for your flight including online and on your mobile. Make sure that you also reiterate to your interviewer that you are willing to learn and master every aspect necessary for this role. We may utilise Behavioural Event Interview questions which are designed to get you to talk about how you responded to or handled specific situations or events in the past. When you applied for the job and read the job description, this likely would have been listed as a requirement. Customer Service Agents are based in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, some regional areas, and overseas locations including New Zealand, Singapore, Hong Kong, China, Thailand, India, the UK and America. I interviewed at Qantas in Feb 2023. Celebrating their centenary in 2020, Qantas now flies more than 50 million passengers per year to more than 85 destinations in 14 countries and territories across the world. Apply for Customer Service Agent Perth at Qantas Airways Limited today! While your interviewer won't be looking for you to know the CASA regulations off the top of your head, they will be looking to hear that you have the ability to play by the rules if you are hired for this position. Some of these questions were timed. During that one-on-one meeting, did your coworker explain their perspective? I interviewed at Qantas in Feb 2023. Good job! What was your favorite team work and what did you do for it, Glassdoor users rated their interview experience at. I applied online. If I get a good vibe from them, I would continue to make conversation with them while also explaining anything I can about their upcoming departure. In these situations, it is important that I know our staff, their expertise, and their daily schedules to be able to get customers in touch with the right person. I applied online. I interviewed at Qantas (Sydney) in June 2017. The more details, the better! why did you leave your previous job and why do you want to work with Qantas This was a ridiculous joke of how Qantas recruitment team work. "During my time in the restaurant industry, we had to follow strict FSANZ guidelines in our work. ", "Yes, I do! For this job as a Customer Service Agent, that would mean coming to work each day well groomed and in uniform, well rested, and ready to go. Establish customer relationships and follow up with customers, as needed. Contact us here. I then approached my supervisor which then led to a meeting with us all, after this mediation, we came to the conclusion that we would work together professionally and never had a problem again.". I had a chat interview for my first processing. Our cabin crew represent us in the air and deliver best in class service and customer care. "I've always prided myself on being a true professional in any job that I've held during my career. Will you cover the medical costs. If hired for this role, I would make mastering the systems I would be working in a top priority upon starting. In just three short months, we took a handful of proposals to our director that involved redistributing duties among our staff to be more streamlined in our work. It is just talking into the computer or phone (depending on what you use). Stage 3 was a group activity. It consists of five questions. Dates shown above are approximate. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Beyond being friendly and reassuring, what other relevant skills do you have? Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. The only blemish on my record is a speeding ticket for going 10 miles per hour over the posted limit eight years ago, and I paid a small fine for this violation. I found it daunting as you are receiving no feedback. Good interview day. Marketing Metrics found that you have a 60 - 70% chance of selling to an existing customer. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. The interviewer will appreciate that this isn't a problem for you. Step 4; Invited to an online group assessment. Then I was invited to attend an assessment day which was fun and the staff were very friendly and welcoming. Skilled in Banking, Operations Management, Consulting, and Retail. While there are many directions you can take your answer to this question, it is important to know that your interviewer will not just be looking to hear how you communicate with others. This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview, I applied online. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. While the knowledge was a priority, my friendly attitude and willingness to serve others took over and helped me be very successful in both of these roles; I look forward to bringing those skills to the team here. Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. Qantas Careers and Jobs Recruitment 2022-2023 | Airways Vacancies: Are you searching for the latest Qantas Airways Careers and Job Vacancy Announcements? With this question, your interviewer will be looking to hear that you'll bring a professional attitude and demeanor to the Customer Service Agent job at Qantas Airways. Then I was invited to attend an assessment day which was fun and the staff were very friendly and welcoming. It consisted of being welcomed and then being split into different groups. The process took 4 weeks. The process took 2 months. Step 2; Invited to do an automated questionnaire. The Civil Aviation Safety Authority is the controlling force over the commercial airline industry in Australia and its policies and regulations impact the day to day jobs of every staff member at Qantas Airways. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. Search and book from over 15,000 cruise itineraries. Common stages of the interview process at Qantas according to 136 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. "I consider myself to have excellent computer skills because of both my work history and my own personal use of many different programs. . Stage 2 was a role play. Connect with a local pet sitter to mind your pet while you're on holiday. the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? they gave me 5 questions. In my job, that was ensuring that cooler temperatures were taken and recorded at set times each day, making sure all packaged food was labeled with an expiration date and all uneaten food was disposed of properly and timely. Also, talk to the interviewer about how this experience will allow you to hit the ground running at their company. We do this by creating interview questions that we think you might be asked. Interviews for Top Jobs at Qantas. Part-time. Customer Service Agent Interview. "I'm a person who always wears their heart on their sleeve and speaks what's on my mind at all times. Find information on travel requirements and more. Great job! they gave me 5 questions. (simple fun thinking and exploring differnent opinions from your group, work together and you should be fine) Then youre off to four different stations. 107 jobs. Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. You appear confident, tech-savvy, and curious, all of which are great attributes that the interviewer will appreciate. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Join Qantas Frequent Flyerorsubscribe to Red Email today. What was your favorite team work and what did you do for it. I applied online. I then attended a group assessment, there where several group tasks and each candidate had to speak amongst the other candidates. Looking for some holiday inspiration? Customer Service Agent - Full-time Position - $19 - $21/hr. We had to come up with an ad campaign for Qantas. In this role, I also took orders and handled customer inquiries and complaints. If successful, hopefuls move on to a second round of interviews that typically take . One minute you can be working with customers on ticket transactions and the next minute you will be needed to contact customers who had a flight rescheduled, so your ability to stay organized is critical. Report this . What would you bring? Qantas are a good company to work for with regards to pay and conditions. In my current job, I work the phone lines for incoming service calls. All of these experiences have taught me to be patient, empathetic, and solutions-oriented. With the pizza chain, it was knowing our entire menu off the top of my head and knowing the hot specials each day. If policy didn't allow this, I would explain this to the customer and let them know why we have the policy in place. Makes sense! after initial interview was called for a role play via video call, Anonymous Interview Candidate in Melbourne, I applied online. The process took 3 months. This came at the request of our department director, and she tasked me with being the lead on the project because of my knowledge and experience in the department. How long did you run them? Qantas doesn't accept unsolicited resumes. I applied online. I would ask a lot of questions of my new colleagues to help me better understand how the program works from a big picture standpoint, as well. Then we rotated between individual interviews, document checks, an informal q&a, and a written test. 3. If yes, we have great news for you. Information on migration to Australia can be obtained from the Department of Immigration and Multicultural AffairsOpens external site in a new window. Earning points couldnt be easier. Working in a fast-paced, outdoor operational environment, you will load and unload customer baggage, transport it to terminals and aircraft and operate a range . Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. Since one of the other interview questions was about being neatly groomed and wearing a uniform, you might want to mention these here too. In these situations, I let the customer know that I will get them in touch with the best person to answer their question and do so right away. Online application and then I was invited to submit an online interview which consisted of about 6 questions. What was the end result? I interviewed at Qantas in Feb 2023. To add to that, specific airports also have many safety and security protocols that all passengers and staff must adhere to. As a cashier, I was responsible for making sure the the shelves were fully stocked around my register during my shift and I would do so at times when foot traffic at the registers was slow. Each area is marked : role play - interview- group activity and that is how you are successful all based on points, The process took 3 months. With lots of ways to use your points, youll be sure to find something you like. By posing this question to you, your interviewer is looking to hear that you are a forward thinker who will be looking for ways to improve the overall customer experience for passengers at Qantas Airways. I interviewed at Qantas (Sydney) in Sept 2018. engine failure and some CTA radio work Exp. It consisted of being welcomed and then being split into different groups. The process took 4 weeks. Sydney Domestic Terminal. The interviewer will be pleased that you want to keep the customer happy but will also only offer what is acceptable according to company policy. Provide prompt, accurate, and friendly customer . why do you want to be a customer services? To help keep the passengers and the entire crew at Qantas Airways safe and well, the airline industry has strict safety requirements that all employees need to adhere to. customer service agent qantas jobs. As you prepare for your interview, think of a job that demonstrates the multitude of tasks you had to handle and allows you the opportunity to explain the methods and tools you used to make sure each task got done in a prioritized fashion. 3 . Looking for some holiday inspiration? Write down what you think is important so you can reference it when youre in the role play. The recruitment process varies from role to role, but the general process is outlined below. Deals on Qantas flights across a range of Australian and international destinations. great experience, I applied online. Free interview details posted anonymously by Qantas interview candidates. Customer feedback, compliments or complaints play an important role in our continuous improvement process, so that we may provide you with exceptional service each time you fly with us. With our interactive map it's easy to plan your next trip using money or Qantas Points. Glassdoor users rated their interview experience at Qantas as 71.6% positive with a difficulty rating score of 3.00 out of 5 (where 5 is the highest level of difficulty). Whether a customer is experiencing a major delay or a customer is traveling for a life altering reason, you need to approach them with empathy and professionalism no matter what that situation brings your way. Discuss why your business would have suffered if you weren't familiar with every aspect of it. I applied online. Emphasize that you're always focused on finding a solution that leaves the customer feels completely satisfied. Qantas is committed to storing and managing your information in accordance with our Privacy Policy, and at all times you will have full access to view, update or even remove your profile. I interviewed at Qantas in Aug 2018. I received a scenario which you had to remember key information from. I interviewed at Qantas in Feb 2023. I was in a panic. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. In this role at Qantas Airways, it will also be important that I know the staff well and the people best suited to answer customer questions. The process took 4 weeks. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. Great job! The next steps were background and security checks and finally a thorough medical which is at your own expense. In each of those roles, the key to my success was mastering the business and the products that I worked with. If you've already created your profile, you can sign in and access your application and personal information to . With lots of ways to use your points, youll be sure to find something you like. Qantas is an excellent company to work for. Search and book from over 15,000 cruise itineraries. What was different about these new timesheets that made the employees actually fill them out? It sounds like your experience is very relevant to the position. Your problem-solving approach to any situation will create opportunities for you to be part of innovative projects, developing and testing product enhancements. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. did anything happen? ", "Yes, being a business owner I did need to know more than one role, sometimes I had to wear many hats!". "I consider my greatest accomplishment to be the time I helped lead a team of colleagues on a project to maximize our efficiency as a department. describe a time you saw a staff were doing something dangerous There was about a month or two wait between each step. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit.