I did so and spoke with 3 representatives and opened up a case. The last time I purchased Giant Eagle Pasteurized Half and Half, it was $3.79 for a half gallon. File a complaint. Annette S. If she was helping it would not be anyone to watch! i am now a former customer. It is very challenging to get answers from customer service. Accordingly to the app, my cards had $100, but when I went to use them the cashier told me that they were of a zero balance. This is a very serious issue. My family member luckily get only one 15 minus brake a day! I guess Heinen's will be my home store. The clerk then refused to let me buy the vodka stating that she had to card my daughter because we walked in together and discussed the purchase. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I new package if and when they come into the store, I went through the car wash yesterday July 10, 2022 and the washer latched onto my drivers side mirror and ripped off the back of the mirror. Browse; Login . An item had part of the label ripped off of it which had the bar code on it. Although I very much appreciate a wheelchair that I can put my mother in (the only way she can shop) it has become dangerous. Tip for consumers:Please be nice to the people that serve you. At first, it was alright, but it progressively got worse along the way. I purchased an 8 piece mixed chicken, from hot food for $7.99, on December 28th from theGiant Eagle at 6204 US Route 30, Greensburg, PA. First off, it took the guy 15 minutes to make 2 coffees, and we were the only people in the store. This complaint was posted by a verified customer. Tell us what you think about Giant Eagle, Market District, GetGo, Giant Eagle Pharmacy or Curbside Pickup & Delivery and we'll give you free perks! The digital coupons are not customer friendly. Posted by giant eagle erie pa yorktown on Thursday, March 2, 2023. Review Of Franks Restaurant Hudson Fl 2023 . I didnt see any signs about that. Giant Eagle Customer Care Good Morning. 4. It doesn't matter what your policy is on masks, you still have to abide by the ADA law and the Civil Rights Act of 1964. Even the store manager was unaware that flu shot hours were limited! At the main street extension getgo, we had stopped to get some coffees on the way coming home from college. The Giant Eagle Grocery App is the best tool for online and in-store shopping and saving! I have been shopping there for 20 years and I was treated very rudely to a point that I may go somewhere else to do my shopping. Phone number +1 724-258-5011. I have the unused gift card and proof of purchase. This is unacceptable. Giant Eagle, Inc. It was for curbside pick up. I got an email stating that all sales were final even though it was just a glitch in the system. This is unacceptable. Unbelievable. My husband, **** went to the Giant Eagle at Mayfield Heights to pick up a prescription in their pharmacy. This person was watching everyone in the line as if they were stealing. Mandates are NOT law! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. First off the staff should at least attempt to look busy but there are little ears everywhere. The woman took the product and did not apologize for the inconvenience scanned a similar item and told me the item that had damaged packaging.was going home with me. Giant Eagle Company. Kitchen employees told me to go to cashier to have it removed. Since the COVID 19 crisis began, I have noticed that the employees at Giant Eagle have surpassed their typical miserable service. That's just plain irresponsible and rude. This pharmacist at Giant Eagle on S Hamilton Rd in Groveport, Ohio is rude, arrogant and looks like a bumb with this disgusting looking so called beard, if thats what you call it. Giant Eagle Grocery - Central Percentum Giant Eagle. named Heather - very immature for the title that she holds. This complaint was posted by a verified customer. Not even sure it was USDA Choice. For example, pharmacy business hours are 8a-8p. Giant Eagle, Inc. Diesel Mechanic Review. BBB Business Profiles are subject to change at any time. thanks for the listen. Besides customers who witnessed this spectacle, talk with Sue who was the only employee there who displayed any empathy. Either the employees/attendants don't understand because they make big issues of either money up front or "How much gas". Help even if you are not a cashier, you work for GetGo! As with every shopping trip I informed the cashier that I would be using an ebt card and a cash card. I mostly shop at giant eagle for gift cards to earn fuel back. The next best thing would be some sort of response just so I know you are aware of my issue. Unknown, 2 Complaint(s) Here clients can delve deep into delicious meals, and taste. You can call Giant Eagle's customer service phone number at (800) 553-2324 and you can email their corporate office at info@gianteagle.com. I suggest that customers avoid this location as long as this individual is working here. Help even if you are not a cashier, you work for GetGo! The rudeness of store associate and unwillingness to help. The kitchen manager was the cashier. I have a problem with Heather at the market district location in waterworks mall, I would like to see her position taken away from her transferred or fired she is a very snobby rude loud and rude, Store at 2801 n. High st. street. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. She said yes they are closed, the drive thru and that she didn't know why people didn't realize they were closed since they sign was up there. Delivery & Pickup Options - 16 reviews of Giant Eagle Supermarket "This is my local, neighborhood Giant Eagle. Poor quality produce for the price Waited there another 10 minutes and was told it would be 30 to 45 minutes. Toll-Free Phone: 1-877-868-8947 Monday - Friday 8:00 a.m.-8:00 p.m. (EST) Saturday 9:00 a.m.-5:30 p.m. (EST) Sunday 12:00 p.m.-7:00 p.m. (EST) Local/International Phone: 614-658-3970 Fax: 1-877-291-8154 or 614-921-9866 Email Customer Service: service@gianteaglecontacts.com Mailing Address Giant Eagle Contact Lenses Customer Service Dept. Shed light on the availability of medication needs brought to someones attention. I know it is only one customer for giant eagle in Western PA so it doesnt matter to Giant Eagle but I am going to stop shopping at their stores all together. BBB is here to help. I had purchased a head of lettuce only to bring it home and opened it to find that it was covered to the core with black moldy looking dirt. When empty the cart basket closes. As a public service if you are unable to serve your customers to the best of your ability and abide by the law, then you deserve to be shutdown and go bankrupt. The Giant Eagle Pharmacy - specifically in New Castle, PA on Butler does not consider the patients health or wellbeing. It's more of an inconvenience than a convenience. Overpriced! to people that shop their groceries. your customer service is not customer friendly. More or less told tough. Desired outcome: Makes me appreciate Kroger even more! It was on a Tuesday. Giant Eagle is currently offering a promotion of 3x perks for members and 5x perks for pros through April 17, 2022. They have become more of a supermarket police force bordering on the ridiculous. ADDITIONAL LINKS Giant Eagle Initial Complaint 01/18/2023 Complaint Type: Problems with Product/Service Status: Answered I submitted a request for my pharmacy records months back and I haven't received a. So here's one problem, why would you give a customer ahead of us their prescription while you said you were closed and then not answer us when we rang the bell? Share your photos and videos with others to prove the truth of your words. When are you guys gonna get the a2 milk? What they do NOT tell you is that now, if you buy one, it's down to $1.25! I can't help but to notice a 1 star for most of the reviews. I got it back in a hot cup and thought oh ok maybe its iced in this mug, because I had seen the guy get ice. Two weeks later (today) the same product cost me $6.39. I shall not go back to them. I've waited over an hour in drive thru because people drop off their scripts and sit there and wait, holding up the lines extremely bad. I even told her i had to get out of my vehicle with a new diagnosed spine issue, of which i was there trying to get my first prescription, and had to wave the 6 cars behind me that the drive thru was closed. Working hours Fri 7:00 am - 10:00 pm Tue 7:00 am - 10:00 pm Wed 7:00 am - 10:00 pm . I ordered my food and got my receipt. Very disappointing. They told me that the manager of the store that I made the purchase at was the one supposed to handle the issue. Verification can help ensure real people write reviews about real companies. Regina Zajac, [protected] [protected]@zoominternet.net. Then, i went in. I waited the 3 days, went back to the store to pick it up and was told it still did not arrive. No courtesy phone call from this pharmacy to even tell me of this change whatsoever. For the price I paid, I am very disappointed in the quality. Ripoff Report Needs Your Help! 1. This person/manager told me I had to go stand in the line, I asked her why she was not checking people out she said she was not a cashier. Every time I show up to pick one up they say I owe money and I say no you have to run it through two insurances when people have two insurances and they say oh. Hope the conversation the 3 associates had was very good. Claim it and get a lot of features. Author: Pittsburgh, Pennsylvania. Here are 8 tips for writing great reviews. The cake had an image I had selected from your website. Your self check out is hardly a convenience. Was looking forward to these, I bought them In the past and fell in love with them. My husband **** called their customer service two days later and was informed that I had to call. Explore an interactive map with places nearby. For years my wife and I, occasionally have purchased croissants, large and small size, from the above GE bakery, and they were wonderful. Well guide you through the process. Is this your company? 228 in Cranberry Township PA (the one by Target not out toward Mars). You have cost me money and inconvenienced me, look at what it is your dispensing before you end up dispensing a drug that might cause injury or death, take the time to see what's being prescribed. Featured Giant Eagle complaints Giant Eagle - Cooked chicken I ordered 2- (100 piece cooked chicken)for a post funeral family & friends gathering or repass. So, off to Rite Aide i go! 814-734-5036 Giant Eagle Pharmacy. So I have called repeatedly and was told the discount would be added, but it never has been. For those that need immediate medicine like insulin or inhalers for lung issues, it's a matter of life or death. Not sure- was a huge waste of my time, 8 o'clock coffee priced on sale at $14.99 on shelf. Thank you for your time. Giant Eagle - car wash I paid for a SHOWROOM car wash and parts of my car weren't even touched! Giant Eagle Pharmacy offers consumers convenient options when it comes to filling and refilling prescriptions and specialty pharmacy needs. So I went to the self-checkout, and there I was harassed by two other employees. In hopes to fix this issue for me and other customers for future. Giant eagle614-337-02452900 stelzer Rd Columbus Ohio 43219Is the office I'm complaining about Moraine point giant eagle, buter county. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. I never seem to have this problem at Walmart, Dollar General, Kroger or any other place I do self checkout. However, it tried it, and the coffee had no ice in it and was just completely room temp and not good at all. You can use the phone app to let them know you are on your way. Recently, we have purchased the large size, twice, and both times we have been greatly dissatisfied. I immediately returned to Giant Eagle with the card and receipt and requested a replacement/refund. Decided to give GE another chance only to be disappointed again. Hello, So i activated an offer for spend $150 get $10 bonus. Or does that all fall on computers today? This issue will most likely cause me to switch pharmacies and make sure my family and I never to use giant eagle pharmacy due to the lack of friendly customer service and constant stocking issues. They kicked my special needs 3 year old grandaughter out for not wearing a mask! (being the thing that will keep me out of the store.a cashier was as sick as a dog. So they keep putting out thinking it's fixed. I cooked it on my grill as I usually do, and found it to be tough and certainly not Prime. It's a Prescription called in by a medical professional Stating to be filled on that purchased a package of apple and cherry turnovers. In fact I am going there tomorrow for my flu shot, and my Moderna Booster ouchWe even have a StarBucks inside our Giant Eagle I have been a loyal customer of Giant Eagle , SquirrelHill , Pittsburg , PA , since our UPMC days in the late 1980s . Pros. They never want to cut the meat that's available. They bring them out and put them in your truck for you. If I had of known that it was spayed on a piece of paper (edible or not) I would have NEVER ordered it. Same person who called me answered. For further assistance, please reach out to them directly. I sat yesterday for almost an hour listening to their music and right at this moment I am still on the phone once again listening to music for a half hour and still waiting. One of the best Retail business at 3841 S Hamilton Rd, Groveport OH, 43125 United States. Thank you. Desired outcome: Clearly irritated because I didn't have a loyalty card to self check out, she used hers only to raise her shoulders and arms at me telling me it's my money my loss because I didn't have one then after a few more calls from my register she proceeded to tell me " you know these machines are only for basket items" complaining I had too many items when there is clearly no sign that says other wise or anywhere for that matter. Columbus ,ohio. This is not acceptable. Store associates think that they own the grocery world. I need someone from Giant Eagle to call me and let me know how to file a claim and where to send this receipt for the replacement. Management also doesn't know how to utilize people to their best ability. There was a manager standing at front of store with one cashier checking out a long line of customers. I completed the online form prior to presenting at the Giant Eagle Pharmacy on Interchange Road in Erie PA, where weekday pharmacy hours are 8a-8p. Working hours Thu 6:00 am - 12:00 am Tue 6:00 am - 12:00 am Wed 6:00 am - 12:00 am . Block Spam Calls. I said well we waited all that time and the car ahead of us received their prescription so how we would know? Ive had to cancel scripts and have them sent to other pharmacies as well on several different occasions. I purchase gas food and liquor here often but honestly Im so mad that I will probably never return. It's already been renovated so I guess bringing back products that are no longer sold. Second, the hot mocha was not hot in the slightest, but the issue was the iced coffee. Thank you. I have a family to feed and I am very upset. See details. Giant Eagle's Customer Service is despicable! Flu shots are only available from 10a-6p. Customer service transfers my calls around and it seems as though nobody can explain my transactions or what could have happened. 22 reviews of Giant Eagle "Store's nice and clean, including the parking lot. ( im on a fixed income its important! I was mentioning to the woman that was waiting on me of the experience and this Morgan came out of nowhere and was very direct and very nasty and said yes, and pointed to the employees in the pharmacy and was going on like this is all we have etc. I have not been able to use them, so I automatically open my bank account because I thought that I received the refund, but nothing. So I did this time. 108 total complaints in the last 3 years. No one seemed to care about the mistake made in the store. And bugs. NEVER GOING BACK, Desired outcome: The rudeness of store associate and unwillingness to help. What happened to integrity and company loyalty. This will surely increase the credibility of your complaint. I won't visit this location till this situation is taken care of and there are several other employees that have noticed his horrible hygiene and well. (419) 843-7296 182.32 mile. I have been texted to pick up medication and then told upon arrival it needed authorized and they would contact me when completed. this is very frustrating, inconvenient and time consuming. When someone calmly goes to customer service to clarify a display sign promoting buying three cokes and getting two free and is rudely informed she's wrong in spite of the signage and then is told, "I'm done with you!," in front of other employees and customers, you cant get any lower. Giant Eagle has terrible management, inconsistent and terrible favoritism. Or does that all fall on computers today? According to our partners at TribLIVE.com, the grocery chain is expanding its partnership with Flashfood, an app that connects users to discounted food, in all stores. Then I either stand and wait for half an hour or have to come back another day. Desired outcome: Desired outcome: Older lady mid 50s, blond curly hair, blue eyes. My prescription was not refilled. I explained to them my same situation, and they continued to harass me and discriminate.They tried to tell me that wearing a mask is the law now, they are sorely mistaken. Then I called. Your Rochester bakery dept ruined my 6year old sons birthday and the disappointment and cries that came from him when I told him he wasnt going to get the cake he picked out. Giant Eagle has extremely terrible customer service. I explained to them my same situation, and they continued to harass me and discriminate. Put prices on product instead of bar code or make sure bar code is right. I can not reply to emails. This does make sense because she did pay the $125 to Giant Eagle and with the proof of the receipt, the approval slip and the actual damaged card she should have ay the very least been given a replacement Lyft card if not as a courtesy more as a legality which I am sure can be proven as I am looking into this matter further. That's right I said, "wanted to fight" me, a customer for wanting to receive needles when I get my medication. Put prices on product instead of bar code or make sure bar code is right. December 29, 2022Better Business Bureau520 E Main Street, Suite 100Carnegie, PA 15106RE: Complaint ID ********This letter is in response to the complaint submitted by ***** ****** to the BetterBusiness Bureau regarding their experience at the Grove City Giant Eagle located at2173 Stringtown Road Grove City, OH 43123. Disability and food assistance, so every penny counts. The pin is required for an online purchase, and I do not have a Columbia store locally. Quick Look: Dead Rising 3: Operation Broken Eagle by Giant Bomb. I will NEVER shop at the Giant Eagle in Cranberry Twp, pa store again and I will make sure that I will spread the word. The organic section isn't huge at this store. 9% of Giant Eagle employees are Black or African American. Giant Eagle, Inc. insights Based on 2,093 survey responses Areas for improvement Fair pay for job Sense of belonging General feeling of work happiness It was a job to perform Diesel Mechanic (Former Employee) - Bedford, OH - March 1, 2023 Was paid to perform a job that " WE" agreed to. Your answers will help us bring you a fresher, friendlier and more convenient experience every time you shop. The company even offers refills for pet medication. I don't like the fact that you no longer mail sales papers and the fact that you no longer supply plastic bags I believe it's more of cost and profit issue than saving the environment. They shop my online order, I schedule a pickup, and they load it up. Unfortunately, I collect s.S. They Claim I've bounced to many checks and use a third party to make sure the money is there they just bounced 3 of mine and the bank said they never even came though my account plus they are so over Priced they lost my business.

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