A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. On processing the end of the agreement in 55 E. Monroe, it triggered an automatic email but the team is currently setting you up in a new centre and our local team-lead will be in touch with you shortly. Sandra Melody Its important to think of the business you are trying to end your term without proper notification. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. * All prices quoted are valid at the time of application, based on 24-month contracts. This company is completely disorganized, and crooked. Michelle Spire Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. And again, there is simply no legitimate reason for this. I would love the opportunity to help further but havent been able to identify your account. Your membership also gives you a number of other benefits: Once you've created an account, you can reserve a place to work at any of our workspaces using our comprehensive app. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Id like to be able to help but havent been able to identify your account. The furniture they provided had locks on some of them and the staff had no idea where the keys were. You can check these emails in the Account > Documents section of your online account. DragonPass is a major player in the lounge membership space, competing fiercely with Priority Pass. The center itself have no problem and sales are nice before you join. Services are billed automatically depending on the customers preference. 279 Viverra. They denied any responsibility for their system malfunction. Virtual Office & Mailing Address in Fort Wayne | Regus Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. IMPORTANT: The Gourmet Society x DragonPass page appears to be working as of 26 July 2021. What actually are you reasons? The app makes it easy for you to do business, allowing you to manage your account and bookings all in one place. I have been charged for coffee and tea on a monthly basis, even though the coffee and tea machines are not free. Go anywhere but here, Hi Eric, thanks for reaching out. They reference their terms and conditions and just continue to charge me month after month. DO NOT give them your payment info, DO NOT sign with them. The prices for lounges vary, starting from $14 USD in many Chinese cities to $35 USD in Singapore and Seoul, $40 USD in Dubai and LA, right up to a ridiculous $85 USD in Doha. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. Guests are not included, so anyone entering with you will be charged US$31 per person. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Thank you for your consideration. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. . I replied and explained that these terms were written in an intentionally deceptive and unclear way. Hi Dr. Carrie Jaffe, thank you for getting in touch. Or you can upgrade at any time. The unlimited Prestige membership makes sense for lounge lizards who clock up 14 or more lounge visits every 12 months. From,Davis Patrick546 Sociosqu Rd.Bethlehem Utah 4533(939) 343-4534, To,Joan Romero45345 Lacinia AvenueIdaho Falls Ohio 19253. With office and coworking membership, can I keep using the same private office for consecutive days? I wonder if the receptionist thought Hannah`s extensive use of the printer was incompatible with the ordinary use of the office. Michelle Spire Please know that we would not pass your account to a collections team unless reasonable efforts were made to contact and support you with any payment concerns; this is always a last resort. Share your photos and videos with others to prove the truth of your words. When you take the position that you are legally entitled to terminate your Regus contract--which, for example, is what you do when you hire Veeto to handle your Regus case--there's no need to hang on to your Regus office for any longer than it is useful to you. I have little to no faith that I will receive my deposit without hassle. How to stop regus from harassing me? It says on their website no hidden fees and that was not the case when i opened an account with them they are hiding the activation fees deeply in their website till this second i can't find it and they requested that from me and kept adding late fees till it got to 235 and then they want to report it to the credit bureau i did send screenshots and videos of it is not visible to anyone opening a new account and they said sorry we can't do anything regarding that In November, when my circumstances changed, I attempted to give 3 months' notice to end the Agreement, as required per the Terms of Service. Meeting Room Rental | Conference Rooms For Rent - Regus No problem, just. https://www.sitejabber.com/reviews/regus.com, I'm so sorry for your plight, read the reviews. i made an account a day ago and i tried contacting them to cancel my account. Beautifully designed coworking spaces to help facilitate new connections. This will returned to you after seven days unless you visit a lounge and we are unable to charge your registered payment card, e.g. If so I might cancel my Regus ASAP as to not forget. We use cookies to improve your experience and deliver personalised content. Take money off your card with no reason, sends money back to wrong banks and tell you to deal with it, put 100 parking tickets on your card with no authority to do so, Honestly avoid these crooks like the plague. Reddit and its partners use cookies and similar technologies to provide you with a better experience. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. This is a very unprofessional way of handling the situation as this concerns health and safety. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Hi Hannah, Im sorry if you felt the need to escalate this. Note: If you`re bored with the legal language, I suggest you skip this section and move on to the part that explains step by step how Hannah got out of her Regus lease. Office & Coworking Memberships | Regus If you have been overcharged, we would never refuse to refund the money; if a charge has been credited and there is a balance to refund then naturally we will refund it. Kind regards, If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. Not sure if I can change the currency in the app. They will respond to your inquiry as soon as possible. due to insufficient funds. It is unfortunate to hear that youve encountered a system error on our website during the purchase of the agreement. same goes with debt collector from malaysia that emailed me abt 3 months ago. We are in the middle of a pandemic in which both our economy and our way of life have changed, and corporations everywhere have had to make unexpected accommodations. I am a small business and cannot afford any of this. I contacted Regus immediately to explain the situation and cancel my service. This comment was posted by a verified customer. Without further options, I contacted my credit card company and they put a stop on the payment. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. I have enclosed the cancellation fee with this letter. 1. I have now joined acquire and Regus. Absolutely unacceptable behavior. they overcharge u, randomly debited ur bank account and refuse to return it and claim their actions are legal as you already "sign the Terms and conditions" but the truth is u dont sign the T&C. I would like you to please confirm the receipt of the letter and the cancellation. Michelle Spire How To Write a Cancellation Letter for Membership? Its an automated process. This company responds to reviews on average within 3 days. WeWork Help Center Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. This was the most frustrating service that I ever experienced. Desposit/Retainer - $700 Regus appears unwilling to make these same accommodations. I look forward to receiving more information from you. Not most people, I bet. This does not apply to contract's renewal or expansion. Your days must be used within the month they are allocated. Transparency is key to us and our teams go to great lengths to ensure that any issues have been clarified before an agreement is signed. Guide to the DragonPass lounge membership program. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. Support - Regus Call us Buy now No staff available for contacting on the event day. It is just because of the nature of my job. If you were to take direct space or a sublease you would also see these fees in your rent annually. Interested in a product or service at this location? Regus offer serviced office space, virtual offices, co-working spaces, and meeting rooms in centers across the world. This will surely increase the credibility of your complaint. Article 2.4 states that Regus may, in its sole discretion, determine whether the conduct of a member is incompatible with normal desktop use. She is used to taking advantage of people and in a position of power but when its her time to follow a contract she lies and cheats her way out. A membership cancellation letter is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. Boost your business and gain an instant local presence with a virtual office in Fort Wayne. They still continue to send invoices with no one responsible to be there to answer. It should have been very easy to secure me as an advocate for the company. Its clear from reading your comments that the main reason for your review is that of your agreement. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? This is to inform you that, unfortunately, I would have to cancel my membership with your club. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. We had to request our retainer (deposit) of over $6000 at the end of our lease. from: 0 per person, full month 0 per person, 5 days a month 0 per person, 10 days a month Enquire now Buy now The perks of a coworking membership. Do not do business with this company. Obviously, this is an unusual and unpredictable circumstance during an unprecedented time. Such companies should not exist. Let me assure you that we most certainly do not hate our customers. Give your team a place to focus, thrive, and grow, while we take care of all the details. We use dedicated people and clever technology to safeguard our platform. If you need further support, please feel free to contact our team member who is in touch with you. What happens if the MEMBER`s rental budget is no longer available and is therefore unable to pay his rent? How to Cancel Amazon Prime: 15 Steps (with Pictures) - wikiHow It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. However I am looking at the Regus membership and it appears the annual fee is waived for the first year, after that there is an annual fee to pay to Regus is this correct? Our customers satisfaction is our priority. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. If you wish to cancel your reservation, please see our policies: 1-10 people: Full refund in case of cancellation 5 days or more in advance. they charged me twice and theyre being difficult.. please help. Office Space and Coworking prices are per person per month and are dependent on inventory availability. This is to inform you that, unfortunately, I would have to cancel my membership with your club. Other than your monthly virtual office fees you were charged for mail forwarding, I apologize that this preference was not removed by your centre team before the charge was raised but it was immediately credited back to your account at the request of your centre team. Required fields are marked *. Comfortable, professional environments. It was a nice experience to be able to associate with the Church for so long. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Global Customer Service at Regus, They auto renew your contracts without your permission. Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Regus would say that, yes, the payment for July is due [as soon they could possibly get their hands on it]. Again, I was given no information about the impossibility of terminating this agreement until the end of 2022. Regus Reviews - 265 Reviews of Regus.com | Sitejabber Kind regards, But one week passed without update about a new location, and then an email came that the contract was cancelled retroactively. I would be happy to look into your specific circumstances of your case but havent been able to identify your account. It should also state the reason behind why you want to cancel the membership. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Stay away!! Lorraine Brule I cannot wait to advise every person that I can against engaging with this organization. I had expected to be required to pay for 3 months through 2/28/22. Only pay for the services you need and access workspaces when required. He shares his travels under, The dragonpass offer from Regis is still valid. Fancy a bit of a hack for lounge access? Disgusting behaviour. Global Customer Service at Regus, **BEWARE OF MANY HIDDEN CHARGES ON YOUR INVOICES! is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. Assistant Global Customer Service at Regus. Subject - Membership cancellation Dear {Name of the Recipient}, First paragraph - It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. I highly recommend Regus for your professional work. Some lounges cost more than the standard US$31 visit fee for members (especially in Australia and New Zealand), while others actually cost less (such as in Europe). Dont believe them they are massive frauds. Try ipostal1. A member of my team has already contacted you and discussed the situation. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Great discounts. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. You have been with us for several years and already experienced renewals. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. Click End Membership. Who has the free mental bandwidth to keep track? A legit company has a cancellation and refund policy that makes sense, a customer service team that responds and is able to resolve issues and, most importantly, does not mess up their billing and collections that hurt their clients. As you did not process this correctly, the agreement continued an additional month. After i moved out and paid for everything in complete, i got few calls from regus and few threatening emails threaten me to pay up or they will spill my personal data to debt collector. Passes purchased in this way are non-transferable and not changeable. The Community Manager and Area Manager at Spaces (Regus) Hemel Hempstead are the biggest liars going, charge you for fake damage, lie about contracts, the area manager promises something and then retracts after signing and the community manager is the most two faced person I have ever met, adds stuff to your bill 200-500 charges for no reason! Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. i made an account a day ago and i tried contacting them to cancel my account. Were clear about this from day one. This will take you to the "End Your Amazon Prime Membership" page. We apologise for any inconvenience youve experienced following the closure of the Regus centre in Chicago. When I called the number to sort things out, the number was disconnected. Companies can ask for reviews via automatic invitations. We found a responsible person where we inform her about the problem. But what`s hard to find is someone who has actually figured out how to do something about it how to get out of an unwanted Regus contract. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. You can cancel your membership at any time by completing a Cancellation Request form at your home studio or providing another form of written cancellation request by mail, email, or other method delivered to the address or email address listed at the top of your Membership Agreement. As far as the payment is concerned, it has been made in full. I would love the opportunity to help further but havent been able to identify your account. After several attempts back and forth- the contract doesn't stand and they are going to deduct a higher amount. You should request your retainer refund online and it will be refunded within 30 days after your agreement end date. I look forward to receiving more information from you. Account Number: [protected] Regus membership gives you access to workspace in thousands of locations around the world. Assistant Global Customer Service at Regus. My membership number is XXX-0000-11111-0000. Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. Build an instant presence wherever you need to be, at prime business locations. Termination or breach of the contract prior to the Date of experience: February 19, 2023. Best, Lorraine Brule Global Customer Service at Regus Thanks again for your comments which help us improve. My expressed intention was to rent space for 1 month and for a quoted price of $650. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services. Deplorable behavior by Dr. Carrie Jaffe. I have a Regus lease and have been trying to cancel the agreement Prices range from $249 a month for 5 days up to $599 a month for unlimited access. If you are able to legally terminate your Regus contract which you do, for example, when you hire Veeto to handle your Regus case you only need to keep your Regus office that is useful to you. Prestige: US$399/year, includes unlimited visits with guests charged at US$31pp. I tried a one-month subscription and it has been literally impossible to cancel. Imagine that sometime in 2022, the stars have aligned and youre flying back from Singapore in a travel bubble. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. Your agreement clearly states it doesnt come to an end by itself and the cancellation policy is written in block capitals in its terms. As you rightly pointed out we ask that our customers request their retainer refund through their online accounts, and we will ask you to go through some security steps as part of our fraud-prevention policy. Note- they are similar to Spirit Airlines. Chargeback invoices were billed to you due to the cancellation of valid initial payments from your end. You can only revoke a membership attached to an active class. I have enclosed the cancellation fee with this letter.I wish you all the best for all your future endeavors. They will email you a confirmation of termination and then charge you again. 8hpII@z'$,m` "Q`SA1130;vM(Rgf|&39L 10 *e`b`w 9@ ` hb```a`` I have stopped all payments since then due to loss of job and relocation for school. If you need further help, pleasespeak with our team member who is already in touch with you. In April of 2021, I tried to set up a virtual office with Regus. how to cancel regus membership/account? : r/smallbusiness - reddit Your local Community Manager will remain the key contact person in this matter and please reach out to them for further assistance.Best regards, Lorraine BruleGlobal Customer Services at Regus. Your satisfaction is very important. Hi Cami, Im sorry that you feel this way. That exception is made on the understanding that an additional service retainer is payable. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Receptionist only can communicate by email, even for the most important things for your business. Mailforwarding, Hi Martin, Here are 8 tips for writing great reviews. Please log on to your online account and check that your phone number and email address are correct. Your language and other settings can be amended through your online account i. E., myregus.com. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. And they do not have to provide any notice to you at all. 2023 Trustpilot, Inc. All rights reserved. Best regards, Hi Frank, Im sorry that you feel this way. A member of my team has contacted you directly and you are free to contact me directly at Lorraine.brule@regus.com if you would like further clarification on these points. They are trying to infer that we owe over 10,000 dollars although the account has been canceled for years. Thank you,Lorraine BruleGlobal Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. We apologize for any inconvenience caused. Because if he expected it, why would he sign the contract? I wish you all the best for all your future endeavors. All our agreements automatically renew before their term finishes for an equal length to the previous one. I further replied that the copies of the renewal email she sent me (which was in French, not in English) I clearly speak English mentioned months not years. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. I would like to request you to cancel my membership with you kindly. They shut down my location with 2-day notice and then cancelled my agreement retroactively. browse the lounges participating in DragonPass, Guide to the Priority Pass lounge program, First look: Perths new Aspire Lounge sets the bar sky high, American Express Membership Rewards Guide, Virgin Australia bonus point credit cards, Best Business Points-earning Credit Cards, American Airlines AAdvantage buy miles guide, Alaska Airlines Mileage Plan buy miles guide, United Airlines Mileage Plus buy miles guide, All Virgin Australia Velocity Frequent Flyer Guides, Loyalty Program Points Conversion Calculator, Use Frequent Flyer Points or a Paid Ticket Calculator. We have never had a late payment in the 7 years we have been there, which accounts for nothing. Michelle Spire PDF Regus Offers Terms and Conditions For a company as big as Regus to not have a complaints procedure this is appalling. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. 2.3. I read all the negative reviews here and I agree Our virtual offices are available in every major town and city worldwide, so you can represent your business professionally and maximize every opportunity. Though I discontinued using the office after 11/30/21, I have paid for December. This company is intentionally misleading customers to keep them in contracts. We also ensure all reviews are published without moderation. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future.