I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. We encourage you to share your experiences in the comments section below. Unfortunately, there are associates who mistreat customers, and this return was 100% mishandled. After a couple wks of seeing these present store mgr staff "tactfully hate their lives"I got married a couple yrs later&,fortunately was told by my fabulous husband Dan "you dont have to work full time". If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. Having a receipt will marginally increase the chances of your return request getting accepted. If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. Warning - do not shop at the Layton Ross store. Once you remove the ticket it IS consider altered unless you purchased it without the tag attached. She said its over 30 days. This Ross is in a tourist town and needs to have more register open and now you have all these new stores open around it, you need to step up your game. Please keep in mind that all company stores (Such as Ross, Marshall's, TJ MAXX, Walmart) all operate and run differently. Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way. As a side note the reason there were a total of 4 dresses purchased that day is my mother in law passed away on December 15 and we bought them so my father in law could decide which one he wanted his wife of 43 years to be buried in. The cashier that was working the return counter was too busy hanging up clothes. Ross reserves the right to refuse or accept the returns made by any consumer at its stores. The associate who did my return was so rude and did not even tell me my refund amount until after she already processed it. Went to return a pair of shoes without a receipt. Really the worst experience ever! So at this point I still have the 3 dresses. Retain the original register receipt for Gift Cards. The 1-800 number was to customer service. Don't shop at Ross if you don't like it! As an associate, I don't always rely on the description but, I ALWAYS rely on the SKU#. I found the sizes i needed in a different pattern unfortunately. Would not refund. No. For each shopping trip, be prepared to leave a copy of your exemption certificate applicable to the state in which you are shopping with the cashier. I said ok and handed over. When I mentioned it to the cashier she said, " I dont have time to fold clothes". Learn about refunds on Google Play in EEA countries and the UK For those wondering why Ross ask for an ID upon returning right after a purchase, it is because the receipt takes 24 hours in order for it to be activated. 12. I said no problem. Apparently they are rude at all the Ross's around the world because I live here in Fort Worth, Texas and I love Ross Dress for Less, but the employee's that work there are horrible and if you say something to management about their attitude their worker they look at you like I don't know why you are telling me because I'm not going to say anything to them so you might as well leave. (ridiculous & unnecessary). Be a smart shopper when purchasing things from Ross, if its broken take it back immediately, if you have a problem with clothing make sure tags are attached and shoes not worn to get an easy refund. Anyway, they told me they could not take back liquids. I keep all my receipts and take them back within the 30 days allowed. It's fine to make a comparison, but expecting Ross to handle things the way TJ MAXX does will not happen. It can take up to five business days. They honored the store credit which was almost $100 even though it was a different state and years later. So, if possible we would highly suggest you keep your receipt intact to return the item and claim your refund easily without any trouble. I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. Answer (1 of 4): Here are Target's refund options. They asked me for identification, I asked why if I had the original receipt and it was purchased about 1hr or so ago. Completed transactions Refunds for completed transactions with online or in-person merchants usually take up to five business days from when they are issued. I told her majority of the items you care is name brand though. TO WATCH ROSS EMPLOYEES THAT IS WHY. Butit had to still have original tags on it and show no wear and be resell-able. I read Ross return policy but didn't find any thing about returning within 24 hours require ID. You can explore one of the other refund avenues below instead. I bought the $50 dollar shoes to show corporate and she tells me you can't returned the shoes with that receipt.omg I steaming.. That is absolutely absurd to me! Why Paying with a Credit Card is Safer than Debit Cards or Cash - CNBC I called BS and made them hive me the full refund. employees are super confused, not trained to deal with customers at any level, even a manager doesn't have an explanation for what ever that doesn't make sense! Just take your product in its original condition back to your local. That is because Ross does weekly markdowns when an item in the store gets marked down that is the price of the item therefore that is the price you will be refunded without a receipt. I will not be shopping there in the future, as people mentioned the staff are not courteous and within 30 days, the merchandise is still new for the store. Get it together Ross. Please do not include sensitive or personal information such as credit/debit card number, Social Security number, drivers license number or banking information in your message. Callback tomorrow and speak to someone else. Direct carrier billing (prepaid / pay-as-you-go) 1-30 . I bought underwear from Ross that turned out to be too big. goodwill is a little bit better. If the item you were returning didn't have the tag with it anymore, they can legally decline the return if the description doesn't match because without the tag, the description is all they have to go on. I'm very unhappy with the return/refund policy. I'm just saying that Ross can change their policy and maybe, just maybe I will change my mind about my opinion. If you've lost the credit or debit card the refund is supposed to go back to you on, contact the card issuer for refund information. I do not want store credit I want my actual money back! She then tried to enter the number and gave me grief as to what was on the receipt. If you wear items don't expect a refund, if housewares are removed from the box don't expect a refund. Instead, you'll receive a credit on your account that is equal to the . Cashier needs to learn more about return policy of Ross. What Happens After 30 Days? The store executives will help you with your return or exchange. I live in show low AZ, I told my cashier I would be wearing a pair of shoe I bought to work to try them out because I have bad feet, asked if I would be able to return if not happy she told not a problem with receipt 90 day no matter if there used, worn or damaged that would return them very miss leading. How Many Return Days Does Ross Give Me? If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!! I am returning the items with tags still attached, bringing in the receipt, and the original form of payment. Consumers need the option of returning an item, or else they would purchase far less products. So bad quality!!!!! If you feel the need to wear the item before returning it, try posting it on Craigslist to see how many people will give you that same amount for it used. Just BAD business ! Some banks take up to 14 days to return pre-paid debit card funds. You will get back how you paid for it originally (Given you have the receipt and tags in original condition). Debit Card Return Policy - coupon.petanidata.com Recently i purchuased a pair of wireless bluetooth head phones .I have a recipte and they stopped working .while i was listening to music they cut out.at this point i went to turn them off and they wouldnt turn off ..finally after a 24 hour pirod i pushed button and then they finally turned off..I have to return them Today September 12, 2016. Ross has very well trained minimum wage robots. I am not a criminal, or terrorist that buys things, changes tags out, switches items, or whatever this is being done for. Only once did i sign. Take everything plus your photo ID to a Ross store within 30 days of purchase. Items returned to Ross must NOT be used, worn or altered in any way. In general, any software you purchase from ross must be kept closed in order to be eligible for a return. They are maintaining proper social distancing by allowing a limited number of customers at one time. When will I get my refund for a purchase I made? - Help Can I use my receipt as my store credit ? This is bs. To whom it may concern: I visited the Wynnewood village Ross location today for a return because the store was convenient from my mother's house. Can I use a tax exemption certificate to shop tax free at Ross Dress for Less? How are you going to deny me an exchange when all of the tags are attached to a gift item? I think ross is fraud it does not matter when u purchase an item they should give u back u money if the item is not used. Anyway, they told me they could not take back liquids. By submitting this form, you have read and agreed to ourTerms of UseandPrivacyPolicy. So can I exchange it for a size 8 please? The lines can be long. My experience at Ross' in Catonsville, MD was terrible. How stupid!waste of time. They too refused to help me! I will never shop Ross or a dd discount again . The return of gift cards is only possible with the original receipt. Ed June 28. They refused to return my item due to the descriptions on receipt and tag not matching. Keep that in mind. You DO NOT need to return items to the same Ross store where you bought them. You DO NOT need to return items to the same Ross store where you bought them. Good communication with your bank and with the business where you made your purchase is key. Your return policy sucks. Most stores give cash back if a debit card was used. I then asked where does it say to the customer that if you return without a receipt and all tags on item that you get whatever the system says you get? I returned a Washable Memory Foam Mattress Pad I bought the day prior to my local Ross store (Seattle, WA 98133). When I got home, he tried them on and it was too big. Step 2: Choose the reason to return the product. One I had the receipt for and the second pair I did not. At that same time, I returned the color of towels I would not be keeping. I was within the 30 day return date, had the original receipt, all the tags were attached. She just kept interrupting me and would say it doesn't matter!!! Aleisha from Houston Bissonet store, made up a price for not priced item and when I said I'm buying way bigger one of the same item for the price that you are trying to charge me that is impossible she said that the big one is priced wrong I laughed and said you have 3 more of the same item on the shelf did all priced wrong? Shipping and handling costs are not refundable, Your product will not be returned if it has been opened. You can ask for a different color or size of the product but they may not allow a different product in exchange. I work at ross and it is crazy what people try and get away with. slap my items down and push them away so the next customer could be helped. I bought a pair of sandals and did not try them on u til I got home. I went to return it 2 days later, and they would not allow me. Well after reading the reviews I don't have the nerve to ask about an exchange on an item purchased over 60 days ago,it's a desk you hang on the wall and I was informed I can't do that here,so ,brand new desk,tags attached,never used,have receipt.I don't even want to ask them,I may get my head bit off ,makes me very sad to have to feel like that ,like I shouldn't even bother trying to exchange or something, I was wondering if I could get my money back if bought something from Ross and didn't want the receipt Can I still get my money back without a receipt. Who trained these disrespectful, unproffessional "employees"? I had never removed ANY of the tags from the purse - the manufacture tag and the Ross price tag were still attached.

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